Legal
How cancellations, changes, no-shows and refunds work on chauffeured SUV bookings with SUV.LIMO.
Last updated 2026
Transfers and airport pickups can be cancelled free of charge up to 12 hours before the scheduled pickup time.
Hourly bookings, roadshows, events and armored or guarded services can be cancelled free of charge up to 48 hours before the scheduled start.
Cancellations inside the free window are charged at 50% of the booking value.
Cancellations made less than 2 hours before pickup, or after the chauffeur has been dispatched, are charged in full.
If the passenger cannot be reached at the pickup point after the included waiting time has elapsed, the booking is treated as a no-show and charged in full.
For airport pickups, waiting time is measured from the recorded landing time, not the scheduled one.
Date, time and route changes are free where we can accommodate them outside the cancellation window. Changes that increase distance, duration or vehicle class may change the price.
If we fail to supply the booked service, you receive a full refund. Where the service was materially degraded through our fault, we issue a partial refund proportionate to the impact.
Approved refunds are returned to the original payment method within 5–10 business days. Corporate accounts are credited against the next invoice unless a direct refund is requested.
To request a refund, contact us with your booking reference through the contact page.
